100% call visibility
for telecom retention.
Your retention team handles thousands of calls a month,but less than 3% get reviewed. InfiniteWatch analyzes every call for churn risk, save-offer effectiveness, and subscriber sentiment.
Retention Monitoring
4 modules active
Retention Dashboard
100%
187
+30%
40%+
Customer
I'm thinking about canceling my plan, it's just too expensive
AI Agent
I understand. Let me pull up your account,I can see you've been with us 3 years. I have a loyalty discount that brings your bill down $20/month. Would that help?
Customer
That does sound better actually
AI Agent
Great! I'll apply that now. You'll see the new rate on your next bill. Is there anything else about your service I can improve?
CHURN RISK ALERTS - REAL-TIME
Trusted by innovative telecom brands
Telecom retention runs blind
Every unreviewed call, missed churn signal, and ineffective save offer is a subscriber you lose,and revenue you can't recover.
Blind Spot in Call Reviews
Less than 3% of retention calls get reviewed manually. Missed save opportunities and early churn signals stay buried while subscribers quietly cancel.
Undetected Churn Risk
At-risk subscribers send signals during billing and support calls weeks before canceling. Without full coverage, those signals go unnoticed until it's too late.
Ineffective Save Offers
Retention teams don't know which save offers actually work. Without call-level analysis, underperforming scripts stay in rotation and churn stays high.
BPO Quality Gaps
Outsourced retention centers operate with minimal oversight. Inconsistent agent performance and non-compliant scripts erode save rates without visibility.
No Subscriber Sentiment Tracking
Frustration patterns across billing, plan changes, and technical support calls go unmeasured. You can't improve what you can't see.
Billing Dispute Escalations
Unresolved billing frustrations are a leading churn driver. Without monitoring, disputes that could be saved escalate into cancellations.
Four AI agents, one unified platform
A comprehensive AI suite built for telecom retention,from full call coverage and churn intelligence to subscriber-facing voice agents and script testing.
AI Voice Listener
100% Call Coverage for Retention
Analyze every retention call for churn risk, save-offer effectiveness, and subscriber sentiment. Surface the signals that manual QA misses across in-house and BPO teams.
- Churn risk scoring on every call
- Save offer effectiveness tracking
- Subscriber sentiment analysis
- Automated agent QA scorecards
- Billing & plan change monitoring
AI Voice Deploy
24/7 Retention & Support Agent
Deploy intelligent voice agents that handle billing inquiries, plan changes, and subscriber support around the clock,reducing load on retention teams while improving resolution rates.
- Billing dispute resolution
- Plan change & upgrade handling
- Proactive retention outreach
- Technical support triage
- Seamless handoff to human agents
AI Web Insights
Subscriber Journey Optimization
Understand where subscribers drop off in self-service flows,plan upgrades, account management, and billing portals. Fix friction before it becomes a call or a cancellation.
- Self-service abandonment tracking
- Billing portal friction detection
- Plan upgrade funnel analysis
- Real-time error detection
- Session replay & heatmaps
AI Voice Simulator
Retention Script Testing
Test your retention agents with 500+ synthetic subscriber personas before going live. Simulate at-risk customers, billing disputes, and cancellation requests to harden your scripts.
- 500+ subscriber personas
- Churn scenario library
- Save offer stress testing
- Conversation flow validation
- CI/CD integration
Built for telecom retention operations
From churn risk detection to BPO oversight,see how InfiniteWatch transforms every layer of your retention strategy.
AI Voice Listener - Churn Risk Detection
Analyze 100% of retention calls in real time. Flag at-risk subscribers based on sentiment, language patterns, and conversation context before they cancel.
By catching at-risk subscribers early
AI Voice Listener - Save Rate Optimization
Track which save offers work and which fall flat. Evaluate every retention call to recommend script improvements and increase save rates across your team.
Surfacing signals and optimizing offers
AI Voice Agents - Billing Dispute Resolution
Automate first-line handling of billing inquiries and disputes 24/7. Resolve common issues instantly and route complex cases to the right specialist.
Without agent escalation
AI Voice Agents - Plan Changes & Upgrades
Handle plan change requests, upsell conversations, and downgrade prevention with intelligent voice agents trained on telecom retention patterns.
With AI-guided plan recommendations
Agent QA Scorecards - BPO Visibility
Monitor every call across in-house and outsourced BPO centers. Automated QA scoring ensures consistent performance and compliance at scale.
Up from <3% with manual review
Actionable Dashboards - Retention Intelligence
Company, team, and agent-level views of churn drivers, save rates, and subscriber sentiment. Give every leader the data they need to act fast.
Versus manual QA reporting
Real results for telecom providers
InfiniteWatch delivers measurable impact on churn, save rates, and retention operations from day one.
Call Coverage
Analyze every retention call,up from less than 3% with manual QA. No missed save opportunities, no buried churn signals.
Churn Cost Reduction
Catch at-risk subscribers early and intervene before they cancel. Real-time churn risk scoring transforms reactive retention into proactive strategy.
Save Rate Lift
Surface which save offers work and which don't. AI-powered retention strategy recommendations optimize every call, not just the ones you manually review.
BPO Visibility
Unified quality monitoring across in-house and outsourced centers. Automated QA scorecards keep every agent,regardless of location,accountable.
Deploy in Weeks
Plug into your existing telephony infrastructure. No agent changes required,InfiniteWatch listens alongside your current setup from day one.
Immediate ROI
Uncover churn drivers and save-rate blockers from your very first calls. Telecom-native AI pre-trained on billing, retention, and support conversation patterns.
From zero visibility to full coverage in weeks
Our proven implementation process gets you live quickly without disrupting your existing retention operations.
Discovery & Assessment
We analyze your retention call volume, BPO setup, and churn patterns to identify the highest-impact opportunities for AI-powered visibility.
Connect & Configure
Plug InfiniteWatch into your existing telephony,no agent changes required. We configure churn risk models and QA scorecards for your specific retention workflows.
Go Live in Weeks
Start analyzing 100% of calls immediately. Churn risk flags, save offer insights, and agent QA scores appear from day one,no waiting for manual reviews.
Optimize & Scale
Continuously improve save rates and reduce churn with AI-driven recommendations. Expand coverage across teams, BPOs, and subscriber segments as you grow.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Ready to transform
your retention operation?
Join telecom providers using InfiniteWatch to achieve 100% call visibility, reduce churn, and optimize save rates. Go from blind spots to full coverage in weeks.