See what every
interaction is telling you.
AI-discovered signals from every call and message, real-time assistance for your agents, and error and UX-friction tracking on your busiest pages. The observability layer that makes moving to AI agents reliable, with visibility of business performance from day one.
Observability across every customer touchpoint
Signals from every interaction
AI reads 100% of your calls, messages, and every other contact-center interaction and turns them into signals, themes, intent, friction, risk, and opportunity, so what customers are really telling you stops hiding in the 98% no one had time to review.
Real-time assistance for your agents
During live customer conversations, agents get guidelines, answers, and next-best-action recommendations the moment they need them, so every rep performs like your best one, on voice and chat alike.
Errors and UX friction on the web
Track errors and UX friction across your online channels, built for high-traffic, direct-to-consumer transactional websites where a broken step silently drains conversion and revenue.
This observability layer is what makes the move to AI agents safe. Before you hand work to agents, and long after, you can see exactly how they perform against real business outcomes, catch problems as they emerge, and prove reliability from day one.
Full visibility, in real time, from day one
Coverage, Not Samples
Every call, message, session, and transaction is analyzed, so decisions rest on the full picture instead of a 1–2% sample.
Signals as They Happen
Friction, errors, and emerging themes surface the moment they appear, turning your posture from reactive to proactive.
Root Cause, Not Just Numbers
Each signal comes with what changed, why it changed, and a recommended action, no analyst required to interpret it.
Business Performance Visibility
See how your agents, human and AI, are performing against real business outcomes from the very first day they go live.
Across Voice, Chat & Web
One observability layer spans your contact center and your website, so nothing falls between the channels.
To First Insight
Connect your channels and receive your first prioritized signals within days, not a multi-quarter analytics project.
The products behind the observability layer
Insights Agents
Proactive business intelligence, 24/7.
Voice Listener
Analyze 100% of your calls and messages.
Web Insights
Automatic session analysis and UX intelligence.
Cobrowser
Real-time visual guidance on your site.
Aegon Case Study
Unexplained drop-offs turned into replay-backed fixes.
AI Agents
Once you can see it, put agents to work.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“With InfiniteWatch we are adopting AI agents in our sales team the right way. It scores our reps and our AI agents on exactly the same criteria, so we can see where an AI agent already matches our best people and expand automation only where the data proves it.”
Alberto Baselga
CPO/CIO @ Northius
“Our dashboards always told us where the drop-off or friction points were, but we never knew whether it was due to a lack of interest or because they had encountered an issue unknown to us. With InfiniteWatch, within the first week, those drop-offs were turned into three specific tickets—complete with recorded sessions and proposed solutions. We are finally acting on evidence, not assumptions.”
Beatriz Lázaro
Head of Growth @ Aegon
Give your AI transition its observability layer.
Connect your calls, messages, and web channels, and see your first prioritized signals within days.