Real-world results from AI agents that never sleep.
Case studies, deployment guides, and industry insights from companies using InfiniteWatch to automate voice and web interactions at scale.
Measuring AI Agents Against Humans: How Northius Adopts AI in Sales with InfiniteWatch
Northius uses InfiniteWatch AI Insights as the measurement layer for adopting AI agents in sales. By scoring 100% of calls, human and AI alike, on the same criteria, Northius can benchmark AI agents against its team, compare prompt and model iterations head-to-head, and expand automation only where the data proves it performs.
Aegon: Turning Unexplained Drop-Offs Into Replay-Backed Fixes with AI Insights
Aegon runs InfiniteWatch AI Insights in production to continuously analyze real web sessions. In the first week, 3,000+ sessions were analyzed and three unexplained drop-offs became prioritized, replay-backed tickets ready for engineering, turning hidden UX friction into revenue recovered.
From 53 Reps to One AI Agent: Outbound Payment Collection in Insurance
An insurance carrier running 242K monthly dials with 53 human reps replaced their outbound collection operation with an AI voice agent, cutting costs by over 75%, lifting collection rates by 2–3 percentage points, and maintaining full regulatory compliance.
FNOL in Seconds: AI Claims Intake Across Voice and Email
A mid-size P&C insurer handling 38,000 inbound calls per month deployed an AI voice agent for First Notice of Loss intake, cutting average queue time from over 4 minutes to under 15 seconds, resolving 63% of FNOL calls without a human transfer, and reducing first-capture data rework from 18% to under 4%.
Save More, Discount Less: AI Retention Agents on the Cancellation Call
A telecom operator fielding 18,500 cancellation calls per month deployed an AI voice agent trained on a hierarchy of retention levers, lifting save rate from 61% to 73% on connected calls, cutting discount offers by 17 percentage points, and preserving over $1.27M in annual revenue that would otherwise have churned.
Helping Clip Adopt AI Agents for Customer Support: From Sampling to 100% Coverage
InfiniteWatch's core mission is helping companies like Clip adopt AI agents for customer support. By analysing 100% of Clip's 150,000 monthly calls and messages, we gave Clip the ground truth to deploy AI agents safely, measure them against human teams on identical scorecards, and reach a 16x ROI within the first three months.