Turn browsers into buyers
with AI that converts.
AI-powered platform built for online retailers. Reduce cart abandonment, automate order support, detect fraud, and deliver shopping experiences that drive conversions,24/7.
Live Sessions
847 active shoppers
Payment form errors
Slow image loading
Shipping cost surprise
No issues detected
AI Web Insights Dashboard
68%
3.2%
23
147
CRITICAL UX ISSUES - DETECTED
Trusted by innovative e-commerce brands
E-commerce faces conversion killers
Every abandoned cart, unanswered question, and friction point is lost revenue and a customer who won't return.
Cart Abandonment
69% average cart abandonment rate leaves billions in revenue on the table. Most shoppers never return to complete their purchase.
Support Overwhelm
Peak shopping periods and product launches create massive support backlogs. Customers wait hours for simple order status updates.
Returns & Exchanges
Complex return processes frustrate customers and drain resources. Manual processing leads to delays and poor experiences.
Payment Fraud
Fraudulent transactions cost merchants billions annually while aggressive fraud detection blocks legitimate customers.
Low Conversion Rates
Hidden friction in checkout flows, confusing navigation, and technical errors kill conversions before you even know they happened.
Poor Product Discovery
Customers can't find what they're looking for. Search fails, filters don't help, and they leave for competitors.
Four AI agents, one unified platform
A comprehensive AI suite designed specifically for e-commerce,from customer-facing voice agents to conversion optimization and testing.
AI Voice Deploy
24/7 Shopping Assistant
Deploy intelligent voice agents that handle order inquiries, product questions, returns, and customer support around the clock with natural, human-like conversations.
- Order tracking & updates
- Product recommendations
- Size & fit guidance
- Returns & exchanges
- Seamless handoff to humans
AI Voice Listener
Call Quality & Insights
Monitor 100% of customer calls to identify product issues, improve agent performance, and catch upsell opportunities before they're missed.
- Product quality alerts
- Agent coaching insights
- Upsell opportunity detection
- Sentiment analysis
- Automated QA scoring
AI Web Insights
Conversion Optimization
Understand exactly why shoppers abandon carts and where checkout breaks. Real-time session analysis reveals friction points costing you sales.
- Cart abandonment analysis
- Checkout flow optimization
- Product page insights
- Search & navigation tracking
- Real-time error detection
AI Voice Simulator
Voice Agent Testing
Test your shopping assistants with 500+ synthetic customer personas before going live. Simulate confused shoppers, return requests, and edge cases.
- 500+ diverse shopper personas
- E-commerce scenario library
- Regression testing
- Conversation flow validation
- CI/CD integration
Transforming online retail operations
See how leading e-commerce brands use InfiniteWatch to increase conversions and deliver exceptional shopping experiences.
Web Insights - Cart Abandonment Recovery
Track exactly where and why shoppers abandon carts. Identify friction in checkout flows, confusing shipping costs, payment errors, and hesitation points to optimize conversion.
With AI-powered interventions
AI Voice Agents - Order Support
Automate 'where is my order' inquiries, delivery updates, and order modifications 24/7. Free up support teams to handle complex issues while AI handles the routine.
Automated with AI
Web Insights - Checkout Optimization
Detect form field issues, payment gateway errors, and confusing UI elements in real-time. Fix problems before they cost you sales.
After fixing detected issues
AI Voice Agents - Product Recommendations
Provide instant product advice, size recommendations, and compatibility information. Natural conversations that guide shoppers to the right purchase.
With AI recommendations
AI Voice Listener - Returns & Refunds
Monitor return requests and refund calls for patterns. Identify product quality issues, sizing problems, and fulfillment errors before they escalate.
With proactive issue detection
Web Insights - Product Discovery
Understand how customers navigate your catalog. Identify dead-end searches, confusing categories, and missing products to improve discoverability.
Improved conversion
Real results for online retailers
Our AI platform delivers measurable impact across your entire e-commerce operation.
Recover Abandoned Carts
AI-powered interventions at the exact moment of abandonment. Personalized messages, incentives, and assistance that bring shoppers back to complete purchases.
Instant Order Support
Automate order tracking, delivery updates, and simple inquiries. No more waiting on hold for 'Where is my order?',customers get instant, accurate answers.
Higher Conversion Rates
Identify and fix checkout friction in real-time. AI detects UX issues, form problems, and technical errors that kill conversions before they impact revenue.
Customer Satisfaction
Deliver fast, personalized shopping experiences. AI recommendations, instant support, and seamless checkout create loyal customers who return.
Fraud Detection Accuracy
Stop fraudulent orders without blocking real customers. Machine learning identifies suspicious patterns while minimizing false positives.
Rapid Deployment
Integrate with your e-commerce platform in days. Shopify, WooCommerce, Magento,we handle the setup so you can start seeing results immediately.
From assessment to automation in days
Our proven implementation process gets you live quickly without disrupting your existing operations.
Discovery & Assessment
We analyze your customer journeys, checkout flows, and support volume to identify the highest-impact opportunities for automation and optimization.
Configure & Integrate
Our team integrates with your e-commerce platform (Shopify, WooCommerce, Magento, custom) and configures AI agents for your specific products and workflows.
Deploy & Launch
Go live in days. We handle deployment, monitor performance in real-time, and ensure seamless experiences for your customers from day one.
Optimize & Scale
Continuous improvement based on real shopping behavior. We analyze conversion data and optimize your AI agents for maximum revenue impact.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Ready to transform
your online store?
Join leading e-commerce brands using AI to increase conversions, reduce cart abandonment, and deliver exceptional shopping experiences. See results in days, not months.