Optimize insurance operations with
AI-powered automation.
Streamline claims processing, enhance customer service, and reduce costs with our comprehensive AI platform. Purpose-built for insurance carriers, MGAs, TPAs, and brokers.
Test Scenarios
8 personas active
Claims denial inquiry
Policy coverage questions
Emergency accident report
Live Voice Call Monitoring
3
92%
100%
480ms
Test Persona
frustratedI called 3 times already and still don't have an update on my claim!
AI Agent
empatheticI apologize for the frustration. Let me pull up your claim right now and give you a complete update. May I have your claim number?
Test Persona
angryIt's CLM-2024-8401. This is unacceptable!
AI Agent
professionalI understand your concern. I have your claim here. The adjuster completed the inspection yesterday and approved your claim for $4,200. The payment will be processed within 24 hours.
RECENT TEST RESULTS
Policy Coverage Questions
Confused Policyholder
Emergency Accident Report
Urgent FNOL
Billing Dispute
Argumentative Customer
VOICE QUALITY
COMPLIANCE CHECKS
Trusted by forward-thinking insurance organizations
Insurance operations are under pressure
Rising customer expectations, regulatory complexity, and competitive pressures demand a new approach.
Slow Claims Processing
Manual claims handling creates bottlenecks, leading to delayed settlements and frustrated policyholders.
High Call Abandonment
Long wait times during peak periods cause customers to abandon calls, reducing satisfaction and retention.
Agent Burnout
Repetitive inquiries and high call volumes lead to agent fatigue, turnover, and inconsistent service quality.
Compliance Risks
Manual processes increase the risk of compliance violations and audit failures in a heavily regulated industry.
Quality Blind Spots
Limited visibility into call quality and agent performance makes it difficult to identify training needs.
Rising Operational Costs
Growing customer expectations require more staff, driving up costs while margins shrink.
Five AI agents, one unified platform
Purpose-built for insurance carriers, MGAs, TPAs, and brokers. Each agent owns a job end-to-end and ships with outcome metrics, compliance guardrails, and clean handoffs to the humans who need to be in the loop.
Agentic Commerce
FeaturedBe discoverable inside Claude, ChatGPT, and Perplexity
Policyholders increasingly ask AI assistants for cover. InfiniteWatch exposes your products agent-to-agent so they're discoverable, quotable, and bindable from inside the conversation. The carriers, MGAs, TPAs, and brokers who aren't there will be invisible.
- Product, coverage, and exclusion metadata exposed A2A
- Live quote calls against your existing rating engine
- Bind handoff into your policy admin system
- Per-assistant query, quote, and win/loss observability
Claims
FNOL triage, evidence extraction, lifecycle memory
Inbound claims handled across voice, email, and SMS. Extracts evidence from any source, flags missing documents, and carries full memory of the claim end-to-end.
- 63% AI-resolved FNOL
- Evidence extraction from voice, photos, PDFs
- Missing-document detection at intake
- Warm transfer with structured context
Collections
Outbound payment recovery across voice, email, and SMS
Replaces the outbound collections desk with an AI agent that runs risk-prioritized outreach, reconciles broker-to-carrier ledgers, and binds payment PCI-safe through Stripe SMS.
- +2–3 pp collection rate lift
- Broker ↔ carrier ledger reconciliation
- PCI-safe binding via Stripe SMS link
- 20+ languages, 24/7 within compliant hours
Renewals
Pre-renewal outreach, quotes, and win-back
Every renewing policy contacted. Books quotes and policy reviews automatically, personalizes by risk and product, and wins back churning customers before they cancel.
- +12 pp save rate on cancellations
- 100% of the book contacted per cycle
- Quote and review booking handed to producers
- Win-back inside the 24h reconsideration window
Policy Check
Coverage, billing, and policy Q&A 24/7
Resolves policyholder coverage and billing questions, explains products and terms, updates contacts and beneficiaries, and escalates only when a human is genuinely needed.
- 78%+ resolved in-channel
- Cited answers from the policy of record
- Identity-verified self-service updates
- 20+ languages with native accent
AI across every customer touchpoint
From online applications to claims calls, document uploads to compliance monitoring,intelligent automation everywhere.
Web Insights - Application Forms
Detect and fix UX issues on online insurance applications. AI identifies form abandonment, field errors, validation problems, and friction points that cause quote dropoffs.
Form completion
+42%
After fixing detected issues
AI Web Insights - Issue Detected
Page: Auto Insurance Quote Form Issue: High abandonment at DOB field Sessions affected: 147 (34% drop-off)
AI Analysis: Date picker widget incompatible with mobile keyboards. Users entering DOB manually are getting validation errors for MM/DD/YYYY vs DD/MM/YYYY format.
Recommendation: Add format helper text and accept both formats. Estimated recovery: 50 quotes/day ($12.5k monthly premium value)
Real results for insurance organizations
Our AI platform delivers measurable impact across your entire insurance operation.
Reduce Operational Costs
Automate routine inquiries and claims intake to dramatically reduce cost per interaction while improving service quality.
Always-On Service
Provide instant support around the clock. No more after-hours voicemails or frustrated customers waiting until Monday.
Faster Claims Resolution
Accelerate the entire claims lifecycle from FNOL to settlement with intelligent automation and real-time data capture.
Customer Satisfaction
Deliver consistent, accurate, and empathetic service on every call. No hold times, no transfers, no frustration.
Compliance Assurance
Monitor every interaction for regulatory compliance with automated documentation and audit trails.
Rapid Deployment
Go live in days, not months. Our team handles configuration, integration, and optimization so you can focus on your business.
From assessment to automation in weeks
Our proven implementation process gets you live quickly with minimal disruption to your operations.
Discovery & Assessment
We analyze your call flows, claims processes, and customer journeys to identify the highest-impact automation opportunities.
Configure & Integrate
Our team configures the AI agents for your specific insurance products, integrates with your policy admin system, and trains on your workflows.
Deploy & Launch
Go live with confidence. We handle the deployment, monitor performance, and ensure a seamless transition for your team and customers.
Optimize & Scale
Continuous improvement based on real interactions. We analyze performance data and optimize your AI agents for better outcomes.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Ready to transform
your insurance operations?
Join forward-thinking carriers, MGAs, TPAs, and brokers using AI to deliver exceptional customer experiences while reducing operational costs. Schedule a personalized demo today.