Monitor every call.
Miss nothing.
AI agents that monitor real calls between AI or human agents and customers to detect failures in QA, revenue leakage, compliance, training, and satisfaction,without human supervisors.
Total Calls
12,847
+12.5%
QA Score
94.2%
+3.1%
Compliance Rate
99.1%
+0.8%
Issues Detected
23
-45%
Recent Calls
Call Metrics
C-4521 • Live AnalysisCOMPLIANCE
QUALITY
PERFORMANCE
EXPERIENCE
Trusted by insurance and operations teams worldwide
Complete visibility into every conversation
Our AI agents monitor every user session and voice interaction in real-time, automatically detecting issues, providing alerts and prioritizing insights so your team can focus on building, not hunting.
Real-Time Call Monitoring
Monitor every call as it happens. Our AI listens, transcribes, and analyzes conversations in real-time with sub-second latency.
Failure Detection
Automatically detect QA failures, compliance breaches, and customer dissatisfaction before they become bigger problems.
Revenue Leakage Alerts
Identify missed upsell opportunities, discount abuse, and pricing errors that impact your bottom line.
Compliance Monitoring
Ensure every call meets regulatory requirements with automated compliance checks and audit trails.
Agent Performance
Track agent performance metrics, identify training opportunities, and maintain consistent quality standards.
AI-Powered Insights
Get actionable recommendations powered by AI that analyzes patterns across thousands of calls.
Latency Tracking
Monitor turn-taking latency, interruptions, and response times to ensure smooth conversations.
Instruction Adherence
Verify that AI agents follow their prompts and guidelines correctly on every single call.
Understand what your voice agents are actually doing
Turn conversations into clear, explainable signals. Convert every call into structured, queryable data and evaluate interactions across intent, outcome, behavior, and quality.
Real-time Monitoring
Monitor conversations as they happen with instant visibility into agent behavior and customer sentiment.
Performance Dashboards
Track success rates, costs, outcomes, and custom KPIs across all your voice agents.
System Observability
Last 7 daysAI INSIGHTS
15% improvement in call resolution after prompt update on Wednesday. Consider applying similar changes to other agents.
Get started in minutes
Voice session monitoring goes live in minutes using our pre-built integrations. No complex setup or engineering resources required.
Connect Your Agent
Works with Twilio, AWS Connect, Retell, Vapi, and custom stacks. No code required. Integration in minutes.
Define What to Monitor
Start with pre-built templates or create custom configurations. Set alerts, guardrails, and success criteria that match your use case.
Track & Improve
Get real-time analytics from day one. Start optimizing behavior, quality, and cost from your first calls.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“With InfiniteWatch we are adopting AI agents in our sales team the right way. It scores our reps and our AI agents on exactly the same criteria, so we can see where an AI agent already matches our best people and expand automation only where the data proves it.”
Alberto Baselga
CPO/CIO @ Northius
“Our dashboards always told us where the drop-off or friction points were, but we never knew whether it was due to a lack of interest or because they had encountered an issue unknown to us. With InfiniteWatch, within the first week, those drop-offs were turned into three specific tickets—complete with recorded sessions and proposed solutions. We are finally acting on evidence, not assumptions.”
Beatriz Lázaro
Head of Growth @ Aegon
Start Shipping Faster.
Join leading enterprises who trust InfiniteWatch to monitor their voice AI operations. Get started in minutes with no credit card required.
No credit card required. 5-min setup. Cancel anytime.