Every policy renewed,
none left behind.
Pre-renewal outreach on every policy. Books quotes, calls, and policy reviews automatically. Personalizes by risk and product, and wins back churning customers before they leave.
Renewals pipeline · May cohort
Pre-renewal outreach, quotes, reviews booked, and win-back.
Window: 2026-05-15 – 2026-06-15
Renewals due (30d)
4,218
100% contacted
Save rate
73.1%
▲ 12 pp WoW
Win-backs
184
▲ 41 vs. prev
Avg discount used
6.4%
▼ 17 pp
Pipeline by stage drag to reassign
M. Tanaka
P. Roy
S. Khan
C. Dupont
E. García
J. O'Connor
L. Bianchi
A. Schmidt
Win-back queue
Cancellations called in the last 24h
R. Andersson
Price · Offer: bundle
V. Kumar
Switching · Match + multi-policy
N. Okafor
Claim friction · Service recovery
S. Park
Unused · Downgrade option
Booked policy reviews · today
Quotes, calls, and review consultations
09:00
M. Tanaka
Quote
09:30
S. Khan
Review
10:00
,
Open
10:30
E. García
Review
11:00
P. Roy
Quote
11:30
R. Andersson
Win-back
12:00
,
Open
13:00
C. Dupont
Quote
13:30
L. Bianchi
Review
14:00
,
Open
14:30
N. Okafor
Win-back
15:00
A. Schmidt
Review
Trusted by retention and renewals teams worldwide
Renewal is where books quietly bleed
Most insurers can't touch every renewing policy, and the ones they do touch all get the same playbook.
Renewals Slip Through the Cracks
Manual outreach covers the top quintile of a book on a good month. The rest get a templated email · or nothing · and silently lapse when something better hits their inbox.
Quotes and Reviews Trapped in Email Threads
Booking a policy review takes 6 emails and 3 days. By the time the call is on the calendar, the customer has already shopped a competitor.
Discounts as the Default Save
When reps run out of levers, they discount. Save rate holds, but ARPU quietly erodes, and the customer learns to ask for a discount every renewal.
Win-Back After Cancellation Is Too Late
Once the policy is cancelled, the customer has emotionally moved on. Win-back campaigns chase customers who have already signed elsewhere.
Evening & Weekend Are Churn Windows
Customers who have decided to leave call when they have time, not when your best reps are on shift. Save rates outside business hours run ~10 pp lower.
No Personalization at Scale
Every policyholder gets the same renewal letter · same tone, same offer, same language. Risk tier, product mix, and tenure are ignored at the moment they matter most.
Four jobs your renewals agent does, end to end
Not a renewal-letter sender. A real retention worker that owns every policy from pre-renewal touch to win-back.
Pre-renewal outreach for every policy
Every renewing policy gets a personalized touchpoint · voice, email, WhatsApp, or SMS · at the optimal time before expiry. No book segment ignored, no quintile left to chance.
- 100% of the book contacted, every renewal cycle
- Channel chosen per policyholder preference and best-time-to-contact
- Multi-touch cadence calibrated to days-to-renewal
Books quotes, calls, and policy reviews
The agent doesn't just remind · it closes the next step. Sends a fresh quote on the spot, books a policy review with a human agent, or handles the renewal end-to-end on the call.
- Live quote generation against current rate tables
- Calendar bookings handed off to producers with full context
- End-to-end renewal completion when complexity allows
Personalized by risk and product
Tone, offer, and lever sequence adapt to tenure, churn-risk score, product mix, recent claims, and language. The high-LTV bundle holder hears a different conversation than the lapsed single-product customer.
- Lever hierarchy worked in sequence, not discount-first
- Adapts to claims history, tenure, ARPU, and language
- 20+ languages with native accent and register
Wins back churning customers
Catches cancellation intent before it lands. Runs structured save sequences for active cancellations, with empathy-first openings, service recovery when warranted, and discount as a last resort.
- Active cancellation save sequences with empathy-first openings
- Service recovery before any retention offer
- Win-back campaigns triggered within the 24-hour reconsideration window
Measurable renewals impact from day one
Inspired by a regional operator fielding 18,500 cancellation calls per month · save rate up 12 pp, discounts down 17 pp, $1.27M+ in annual revenue preserved.
Save-Rate Lift
On connected cancellation calls · from 61% to 73%. Structured lever hierarchy beats agent-discretion every time.
Unnecessary Discounts
Discount-as-default removed. The agent escalates levers in sequence; discount becomes a last resort, not a reflex.
Annual Premium Preserved
Net of all retention offers · revenue that would otherwise have churned, protected by a save sequence that runs the same way every time.
Of the Book Contacted
Every renewing policy gets a personalized pre-renewal touch. No segment ignored, no quintile left to chance.
Evening & Weekend Coverage
Closes the ~10 pp save-rate gap that opens after business hours. Customers calling to cancel at 9pm get the same conversation as 9am.
Completed by the Agent
Three out of four cancellation calls completed end-to-end. The rest warm-transfer to specialists with a full save-sequence summary.
What changes the day the agent owns renewals
From systems connected to renewals owned in days
Built for retention and producer operations, not engineering teams.
Connect Policy & Rate Systems
Plug in your policy admin, rating engine, CRM, and calendar. Pre-built connectors mean no custom engineering.
Define Levers & Personalization
Set the lever hierarchy, risk scoring, language coverage, channel mix, calling-hour windows, and producer routing rules.
Go Live in Shadow Mode
Run the agent silently alongside your team first. Validate save sequences on real renewal cohorts, tune scripts, then promote with one click.
Monitor, Score, Optimize
Track save rate, discount usage, win-backs, booked-review rate, and compliance in real time. Every interaction transcribed and scored.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Stop losing renewals
you never even called.
See the Renewals Agent run a sample cohort · outreach, quotes, reviews, and win-back, and get a tailored estimate of the save-rate lift and premium preserved on your own book.