Guidance in the moment,
on every call.
Give your support agents live prompts, next-best actions, instant knowledge, and real-time compliance during customer conversations, on voice and chat, with every interaction scored automatically.
A coach on every conversation
Real-time guidance and next-best actions
Live prompts, dynamic checklists, and objection handling surface as the conversation unfolds, so every rep follows the winning playbook instead of improvising under pressure.
Knowledge at their fingertips
The right answer, article, or step appears automatically the moment it is relevant, so agents stop searching mid-call and customers stop waiting on hold.
Live compliance and QA
Required disclosures and risky moments are flagged in real time, and every interaction is scored automatically, no sampling, so quality and compliance hold up on all of them.
Every rep performing like your best one
Resolution Rate
Agents get the right guidance in the moment, so more conversations are resolved on the first contact.
Handle Time
No dead air spent searching, the next step and the right knowledge are already on screen.
Onboarding & Ramp
New reps perform like veterans from week one, coached live by the playbook instead of after the fact.
Compliance
Disclosures and required language are prompted every time, so adherence no longer depends on memory.
Interactions Scored
Every call and chat is evaluated automatically, giving managers a complete view instead of a 1–2% sample.
Every Channel
The same assist layer works across phone calls and digital conversations, with one consistent playbook.
Part of the AI Insights layer
Conversations Intelligence
AI-discovered signals from every interaction.
Voice Listener
Analyze 100% of your calls and messages.
Web Insights
Automatic session analysis and UX intelligence.
AI Insights
The full observability layer for AI agents.
Conversational Agent
Let AI handle conversations end-to-end.
AI Agents
Agents that talk, transact, and act.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Put a coach on every call.
Connect your channels and playbooks, and give your agents real-time guidance in days.