Guidance in the moment,
on every call.
Give your support agents live prompts, next-best actions, instant knowledge, and real-time compliance during customer conversations, on voice and chat, with every interaction scored automatically.
A coach on every conversation
Real-time guidance and next-best actions
Live prompts, dynamic checklists, and objection handling surface as the conversation unfolds, so every rep follows the winning playbook instead of improvising under pressure.
Knowledge at their fingertips
The right answer, article, or step appears automatically the moment it is relevant, so agents stop searching mid-call and customers stop waiting on hold.
Live compliance and QA
Required disclosures and risky moments are flagged in real time, and every interaction is scored automatically, no sampling, so quality and compliance hold up on all of them.
Every rep performing like your best one
Resolution Rate
Agents get the right guidance in the moment, so more conversations are resolved on the first contact.
Handle Time
No dead air spent searching, the next step and the right knowledge are already on screen.
Onboarding & Ramp
New reps perform like veterans from week one, coached live by the playbook instead of after the fact.
Compliance
Disclosures and required language are prompted every time, so adherence no longer depends on memory.
Interactions Scored
Every call and chat is evaluated automatically, giving managers a complete view instead of a 1–2% sample.
Every Channel
The same assist layer works across phone calls and digital conversations, with one consistent playbook.
Part of the AI Insights layer
Conversations Intelligence
AI-discovered signals from every interaction.
Voice Listener
Analyze 100% of your calls and messages.
Web Insights
Automatic session analysis and UX intelligence.
AI Insights
The full observability layer for AI agents.
Conversational Agent
Let AI handle conversations end-to-end.
AI Agents
Agents that talk, transact, and act.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“With InfiniteWatch we are adopting AI agents in our sales team the right way. It scores our reps and our AI agents on exactly the same criteria, so we can see where an AI agent already matches our best people and expand automation only where the data proves it.”
Alberto Baselga
CPO/CIO @ Northius
“Our dashboards always told us where the drop-off or friction points were, but we never knew whether it was due to a lack of interest or because they had encountered an issue unknown to us. With InfiniteWatch, within the first week, those drop-offs were turned into three specific tickets—complete with recorded sessions and proposed solutions. We are finally acting on evidence, not assumptions.”
Beatriz Lázaro
Head of Growth @ Aegon
Put a coach on every call.
Connect your channels and playbooks, and give your agents real-time guidance in days.