AI agents that close
conversations, not tickets.
Deploy AI agents across voice, chat, email, and WhatsApp in days. Full monitoring, human-in-the-loop escalation, and real-time performance insights, out of the box.
Conversational Agents · Overview
Deploy and monitor AI agents across voice, chat, email and WhatsApp
Period: 2026-04-10 – 2026-04-17
Executive Narrative
6 agents in production. Auto-resolution rose to 73.4% (+8.2 pp WoW), driven by the WhatsApp collections agent. 3 escalations flagged in Policy Renewal · review prompt confidence.
Active agents
6
▲ 2 vs. last week
Conversations (7d)
4,287
▲ 47.1% WoW
Auto-resolution
73.4%
▲ 8.2 pp WoW
Avg response time
1.8s
▼ 0.5s WoW
Conversations per day
Current vs previous period
Channel distribution
Last 7 days · share of conversations
Deployed Agents 6 active · all channels
Collections Outbound
Production
Convs
1,842
Resolved
81.2%
Avg dur.
2:14
Claims Assistant
Production
Convs
918
Resolved
76.8%
Avg dur.
3:42
Policy Renewal
PoC
Convs
312
Resolved
58.1%
Avg dur.
14 esc.
Trusted by customer-centric teams worldwide
Conversational AI is hard to get right
Most teams face the same structural problems before they ever deploy a single agent.
Siloed Customer Channels
Voice, chat, email, and WhatsApp operate in isolation, leading to fragmented experiences and duplicated effort across teams.
Slow Response Times
Customers wait days for email replies and minutes on hold for phone support. Every delay is a lost opportunity or a churned customer.
Agent Burnout
Repetitive, low-value queries drain human agents, increasing turnover and leaving complex issues understaffed.
No Conversation Visibility
Without a unified view of agent behavior, quality assurance is manual, inconsistent, and always lagging behind real issues.
High Deployment Complexity
Building and integrating a conversational AI agent can take months, by which time customer expectations have moved on.
Opaque Performance Metrics
Teams can't measure auto-resolution, escalation rates, or response latency in real time, making optimization guesswork.
Built for every customer touchpoint
From inbound support to outbound sales, deploy agents that deliver results across every channel.
Collections Outbound · WhatsApp & Voice
Automate payment reminders and plan negotiations across WhatsApp and voice. Empathetic, compliant agents that improve recovery rates without burning bridges.
With AI-driven outreach
Support Triage · Web Chat & WhatsApp
Classify, prioritize, and resolve tier-1 inquiries instantly. Route only complex cases to human agents, with full conversation context attached.
Tickets resolved without escalation
Policy Renewal · Email Agent
Proactively reach customers before renewal deadlines. Answer questions, gather updated information, and confirm coverage changes, all via email.
vs. manual outreach campaigns
Claims FNOL Intake · Voice & Web
Guide customers through first notice of loss in real time. Collect structured data, set expectations, and trigger workflows, all before a human joins.
Structured data captured automatically
Sales SDR Outbound · Email & Voice
Qualify inbound leads and conduct outbound prospecting at scale. Book meetings, answer objections, and hand off warm opportunities to your sales team.
Reply-to-meeting conversion
Account Services · Voice & Chat
Handle balance inquiries, status updates, and account changes 24/7 with sub-2s response times and zero hold queues.
For fully automated interactions
Measurable impact from day one
Our conversational agents deliver outcomes you can track in your dashboard from the moment they go live.
Auto-Resolution Rate
Most customer conversations are resolved without human intervention, cutting support costs while improving response speed.
From Setup to Live
Connect your channels, define your playbooks, and deploy your first agent in under a week, no long implementation projects.
Channels, One Platform
Voice, WhatsApp, web chat, email, and SMS all managed from a single dashboard with unified analytics and playbooks.
Conversation Audit Trail
Every interaction is logged, scored, and searchable. Full compliance support with configurable data retention policies.
Average Response Time
Sub-2-second response latency across all channels ensures conversations feel natural and customers never feel like they're waiting.
Always-On Coverage
No shift limits, no holiday schedules. Your agents handle inquiries around the clock with consistent quality and tone.
From channels connected to agents live in days
A straightforward four-step process designed for operations teams, not engineering teams.
Connect Your Channels
Integrate voice, WhatsApp, web chat, email, and SMS in minutes with pre-built connectors. No custom engineering required.
Define Agent Playbooks
Configure conversation flows, escalation rules, tone, and compliance guardrails using our visual playbook builder, no coding needed.
Deploy & Go Live
Publish your agents to production with one click. Built-in A/B testing and shadow mode let you validate behavior before full rollout.
Monitor & Optimize
Track auto-resolution rates, escalation triggers, and channel performance in real time. Use AI insights to continuously improve your playbooks.
What people are saying
“Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day.”
Aitor Gumiel
VP of Product @ TheGuarantors
“InfiniteWatch showed us what the customer was doing on our platform before they called. We can see the previous web sessions, and then hear the call. Our agents now resolve issues 40% faster because they understand the full story.”
Alberto Baselga
CPO/CIO @ Northius
“InfiniteWatch caught a third-party integration bug that was silently killing our top-of-funnel conversion and helped us deep dive into the root cause.”
Angela Fernández
Product @ Remotely.works
Ready to automate
your customer conversations?
Deploy your first AI agent in days. No long onboarding, no custom engineering, just real conversations delivering real outcomes from day one.